Terms & Conditions

1. Agreement to Terms

By purchasing, accessing or using our services, you agree to these Terms. If you do not agree, do not use the services.

If you are entering into these Terms on behalf of a company, you confirm you are authorized to do so and that the company agrees to these Terms.

2. Company Information

The services are provided by California Trading Company LLC, operating under the GrowthOS brand, located at 14190 Blue Ribbon Ln, Moreno Valley, CA 92555, United States.

3. GrowthOS Protect

GrowthOS Protect is a web-based product that helps contractors and service businesses run their projects: sending contracts, collecting signatures and approvals, sharing photos and updates with their customers, documenting changes, and keeping the working history of a job in one place.

GrowthOS Protect helps you document what happened on a job. It does not prevent disputes, does not guarantee the outcome of any dispute, claim or lawsuit, and is not legal representation. GrowthOS is not a law firm and does not provide legal advice.

4. Eligibility and Business Use

Our services are intended for businesses and for people acting on behalf of a business. You must be at least 18 years old and able to enter into a binding contract.

5. Accounts and Customer Responsibilities

• You are responsible for the accuracy of the information you give us, including your contact details and billing information.
• You are responsible for keeping your account credentials secure and for activity that happens under your account.
• You are responsible for the content you and your team upload, and for having the right to use and share it.
• You are responsible for how you communicate with your own customers through the product, and for complying with the laws that apply to your business.

6. Subscription Fees

GrowthOS Protect is currently offered at $199 per month. Prices are in U.S. dollars and do not include any taxes that may apply.

There is no long-term contract and no cancellation fee. We may change our prices going forward; a price change will not apply to a billing period you have already paid for, and we will give you reasonable notice before it takes effect.

7. 90-Day Digital Growth Setup

The 90-Day Digital Growth Setup is a separate, one-time professional service currently offered at $999. It is not a subscription and it is not the same thing as your monthly GrowthOS Protect membership.

The service currently includes GrowthOS Protect setup and configuration, a standard professional business website, local and organic search fundamentals, Google Ads setup, review and optimization guidance, a digital business review, and 90 days of business and digital guidance.

As a current promotion, the 90-Day Digital Growth Setup includes your first month of GrowthOS Protect at no additional charge. Your $199 monthly subscription then begins approximately 30 days after purchase and renews monthly until canceled.

8. Billing and Automatic Renewal

Payments are processed by our payment provider. By purchasing, you authorize us and our payment provider to charge the payment method you provide for the amounts shown at checkout.

GrowthOS Protect is a recurring subscription. It renews automatically each month at the then-current price until you cancel. If a payment fails, we may retry it and may suspend access until the amount is paid.

9. Cancellation

You can cancel your GrowthOS Protect subscription at any time before your next renewal. There is no cancellation fee.

We do not currently offer a self-service cancellation portal. To cancel, contact us by email at hector@vuelvetedigital.com or by phone at (951) 713-0577, and we will process your cancellation. We will confirm it to you.

Cancellation applies going forward. It stops future renewal charges. Where applicable, access may continue through the end of the billing period you have already paid for.

10. Refund Policy — Monthly Subscription

Monthly subscription charges are generally final once the billing period begins. We do not provide partial-month or prorated refunds for unused time, and not using the service does not by itself create a right to a refund.

If there is a duplicate charge, a billing error or another legitimate payment issue, contact us and we will look into it and correct it where appropriate.

Any rights you have under applicable law remain unaffected.

11. Refund Policy — 90-Day Digital Growth Setup

The 90-Day Digital Growth Setup involves reserving time, onboarding, analysis, configuration and professional services. For that reason, the $999 setup fee is generally non-refundable once onboarding or substantive work has begun.

If you ask to cancel before work begins, California Trading Company LLC may review the request and consider the work already performed, the resources committed, payment processing costs where legally permissible, and other relevant circumstances.

Once substantial services have begun or deliverables have been provided, no refund is owed except where required by applicable law or expressly agreed by California Trading Company LLC in writing.

12. Website Scope

The 90-Day Digital Growth Setup includes a standard professional business website appropriate for a service business.

It does not automatically include complex ecommerce, custom software or SaaS development, customer portals, advanced integrations, unlimited development, unlimited revisions, or functionality beyond the scope of a standard professional business website.

If you want work outside that scope, we are usually happy to help — it is quoted separately and requires a separate written agreement before any additional work begins.

13. Advertising Spend and Third-Party Costs

Advertising budget is paid by you directly to the applicable advertising platform and is not included in our fees unless expressly agreed otherwise in writing.

Third-party costs such as domain registration, hosting outside our services, premium plugins, stock assets or paid tools are your responsibility unless we have agreed otherwise in writing.

14. No Guaranteed Business Results

We provide setup, review, optimization and guidance. We do not guarantee Google rankings, search positions, traffic levels, leads, sales, revenue, return on ad spend or any other business or advertising result.

Advertising and search platforms are controlled by third parties and their rules, algorithms, pricing and policies can change at any time. GrowthOS is not Google, is not Meta, and is not affiliated with, endorsed by or sponsored by them.

15. Business and Digital Guidance

Recommendations we give during the 90-day period are based on the information available to us and on our professional judgment. Business results depend on many factors outside our control, and you remain responsible for the decisions you make for your business.

We do not provide legal, tax or accounting advice. For those matters, consult an appropriately qualified professional.

16. Customer Content and Information

You keep ownership of the content and information you put into GrowthOS Protect. You grant us the permissions we need to host, process and display that content in order to provide the services to you.

You are responsible for making sure you have the right to upload and share what you upload, including photos and documents involving your own customers.

17. Acceptable Use

We may suspend or terminate access for a serious or repeated breach of these rules.

• Do not use the services to break the law or to infringe someone else’s rights.
• Do not send unlawful, deceptive, harassing or unsolicited bulk messages through the services.
• Do not attempt to gain unauthorized access to our systems, interfere with the services or work around security or usage limits.
• Do not resell, sublicense or copy the services without our written permission.

18. Intellectual Property

The GrowthOS software, brand, designs, templates and materials we provide remain our property or that of our licensors. Nothing in these Terms transfers ownership of them to you.

While your subscription is active, you may use the services for your own business in the ordinary way.

19. Third-Party Services

Our services rely on third parties, including payment, hosting, messaging and analytics providers. Their own terms and policies apply to their services. We are not responsible for outages, changes, pricing or decisions made by those third parties.

20. Service Availability and Changes

We work to keep the services available and reliable, but we do not promise uninterrupted or error-free service. Maintenance, updates and events outside our control can cause downtime.

We may add, change or remove features over time. If we make a change that materially reduces the core functionality you are paying for, you may cancel as described above.

22. Disclaimers

Except where required by applicable law, the services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the services will meet every requirement, that documentation created in the product will be accepted in any particular proceeding, or that any specific business outcome will occur.

23. Limitation of Liability

To the fullest extent permitted by applicable law, California Trading Company LLC will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption, arising out of or related to the services.

To the fullest extent permitted by applicable law, our total liability for any claim relating to the services will not exceed the amounts you paid us for the services giving rise to the claim during the twelve months before the event that caused it.

Some jurisdictions do not allow certain limitations. Where that is the case, these limits apply only to the extent permitted, and nothing in these Terms limits liability that cannot lawfully be limited.

24. Indemnification

You agree to indemnify and hold harmless California Trading Company LLC from third-party claims arising out of the content you upload, your use of the services in breach of these Terms, or your violation of law or of a third party’s rights, except to the extent the claim results from our own acts or omissions.

25. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law rules. The courts located in California will have jurisdiction over disputes, except where applicable law gives you the right to bring a claim elsewhere.

26. General Provisions

If any provision of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets.

These Terms, together with any written agreement we sign with you, are the entire agreement between us regarding the services.

27. Changes to Terms

We may update these Terms. When we do, we will change the effective date at the top of this page. If a change is significant, we will take reasonable steps to let you know. Continuing to use the services after a change takes effect means you accept the updated Terms.

28. Contact

Questions about these Terms? Contact us using the details below.